Jefferson County Commission Jefferson County Commission
Birmingham Alabama

Jefferson County Alabama

Performance Measures
Welcome

Five Year Strategic Plan Performance Measures
Over the last decade, Jefferson County has become a strong, service-oriented local government focused on making the area a successful, thriving community. This five year strategic plan is our promise to citizens. It provides transparency and accountability. Click here to view the entire plan.

Our plan has four main goals. Each goal has key initiatives and specific measurable objectives that are outlined below. Each department has their own strategic plan that will help them work toward achieving these goals. The dashboard below is how you can see how we are doing. We hope this brings a new level of transparency to our citizens.


Customer Surveys

Percent of Departments who implement Surveys by the end of 2022

100

81

6

Updated Quarterly More Info

Service Request App

By the end of 2021, complete the implementation of an efficient citizen app for problem reporting

100

100

70

Updated Quarterly More Info

Facility Work Orders

Percent of Tenant Request Work Orders completed on schedule.

95

96

93

Updated Quarterly More Info

Preventative Maintenance Work Orders

Percent of Scheduled Preventative Maintenance Work Orders completed per schedule

80

95

97

Updated Quarterly More Info

(Facilities) Programmed Capital Improvement Projects

Percent of Capital Improvement Projects that meet programmed schedule annually

90

86

86

Updated Annually More Info

Job Class Metrics for Gender

Percent of individual job classes that meet diversity within one hire targets for gender annually

70

79

70

Updated Quarterly More Info

Job Class Metrics for Race

Percent of individual job classes that meet diversity targets for race annually

70

88

71

Updated Quarterly More Info

Employee Participation Rate (Equity & Inclusion)

Percent of employees participating in required equity and inclusion training

80

25

88

Updated Quarterly More Info

Employee Complaints

Percent of cases received, investigated and resolved within 60 days of receipt

80

47

93

Updated Quarterly More Info