Five Year Strategic Plan Performance Measures
Over the last decade, Jefferson County has become a strong, service-oriented local government focused on making the area a successful, thriving community. This five year strategic plan is our promise to citizens. It provides transparency and accountability. Click here to view the entire plan.
Our plan has four main goals. Each goal has key initiatives and specific measurable objectives that are outlined below. Each department has their own strategic plan that will help them work toward achieving these goals. The dashboard below is how you can see how we are doing. We hope this brings a new level of transparency to our citizens.
Customer Survey
Percent of Departments who implement Surveys by the end of 2021
100
6
0
Number of Customers using online permitting
Percent permits that are processed online vs in person by the end of 2026
50
53
0
Online real property protest registration
Percent of registrations performed online by end of 2026
75
43
50
Online voter registration
Percent of voters who register online vs mail or in person by end of 2026
85
82
83
Online Tag Renewals
Percent of tags renewed online vs in person by the end of 2026
40
33
31
Service Request App
By the end of 2021, complete the implementation of an efficient citizen app for problem reporting. "Rock Solid" has been purchased and being implemented. Dec. 2021
100
70
0
Capital Project Status Reports
Percent of Departments that submit Capital Project status reports quarterly
100
67
0
Youth recidivism (reducing the number of youths reentering the center)
By the end of 2026 reduce number of youths reentering program to 50%
50
46
58
Training
Percent of directors who receive training in Continuous Improvement Principles by the end of 2021
100
94
0
Standardized processes
Percent of Departments who identify and complete standardization of all their processes by end of 2021
75
0
0
Process Improvements
Percent of multi-departmental processes that are audited and improved by end of 2021
90
0
0
Facility Work Orders
Percent of Tenant Request Work Orders completed on schedule.
95
93
89
Preventative Maintenance Work Orders
Percent of Scheduled Preventative Maintenance Work Orders completed per schedule
80
97
90
Road Inspection Scores
Percent of total miles of County Roads with "good" or higher inspection score by the end of 2026
85
60
57
Miles of County Roads repaved annually
Total number of miles paved annually
130
73
103
Watershed Models
Number of Basin Hydraulic Models completed through 2026 vs number of Basin Hydraulic Models required for all basins
100
8
0
Pavement Management System
Complete implementation of Pavement Management System by end of 2021.
100
34
0
ADEM Permit Compliance Days
Percentage of compliance requirements meeting standard annually
100
100
99
Total Number of Home Sewer Back ups
Percent reduction of home sewer back-ups by the end of 2026
50
63
36.7
Wet-weather Sewer Overflows
Percent reduction of wet-weather overflows by the end of 2026
67
53
-7
Building Inspections
Percentage of inspections completed within one business day of the inspection request annually
90
96
94
Application Reviews
Percentage of zoning, subdivision, and site plan applications, meeting standard targets for time to complete annually
90
42
0
Demolition Program
Establish a demolition plan and program by end of 2021
100
100
0
HUD Grant projects
Meet the HUD grant program timeliness test Annually
100
100
100
Work Force Development
Percent of state negotiated performance goals met by employees of CAPTE program annually
80
0
80
Job Class Metrics for Gender
Percent of individual job classes that meet diversity within one hire targets for gender annually
70
70
73
Job Class Metrics for Race
Percent of individual job classes that meet diversity targets for race annually
70
71
82
Employee Participation Rate (Climate & Culture)
Percent of Employee participation in climate and culture survey during 2021
70
0
0
Handbook
Percent of employees who receive and acknowledge employee handbook by the end of 2020
70
70
0
Employee Portal -HR Processes
Percent of employees who receive overview of Employee portal which will house pertinent employee information and HR processes by the end of 2021
70
60
0
Employee Participation Rate (Equity & Inclusion)
Percent of employees participating in required equity and inclusion training
80
10
83
Employee Complaints
Percent of cases received, investigated and resolved within 60 days of receipt
80
93
81
Comprehensive Annual Financial Report
Comprehensive annual financial Report completed on time with an unqualified audit opinion or clean audit
100
0
0
Cares Act Grant Expenditures
Percent of grant expenditures meeting eligibility requirements (expect Audit by end 2022)
100
0
0
General Fund Reserves
Annually maintain general fund balance at 50% of annual expenditures
50
142
94.4
Emergency Reserves
By 2025 the Budget Stabilization, Catastrophic, and Uncertainty Reserve funds are increased to 16% of the general funds annual expenditures
16
22
11
Financial Reports
By the end of 2022 a complete financial reporting web-site established for citizens
100
0
0