Jefferson County Commission Jefferson County Commission
Birmingham Alabama

Jefferson County Alabama

Performance Measures
Welcome

Five Year Strategic Plan Performance Measures
Over the last decade, Jefferson County has become a strong, service-oriented local government focused on making the area a successful, thriving community. This five year strategic plan is our promise to citizens. It provides transparency and accountability. Click here to view the entire plan.

Our plan has four main goals. Each goal has key initiatives and specific measurable objectives that are outlined below. Each department has their own strategic plan that will help them work toward achieving these goals. The dashboard below is how you can see how we are doing. We hope this brings a new level of transparency to our citizens.


Customer Surveys

Percent of Departments who implement Surveys by the end of 2022

100

81

6

Updated Quarterly More Info

Online Registration for Real Property Protests

Percent of registrations performed online by end of 2026

75

54

43

Updated Annually More Info

Online voter registration

Percent of voters who register online vs mail or in person by end of 2026

85

49

82

Updated Annually More Info

Online Tag Renewals

Percent of tags renewed online vs in person by the end of 2026

40

29

33

Updated Quarterly More Info

Service Request App

By the end of 2021, complete the implementation of an efficient citizen app for problem reporting

100

100

70

Updated Quarterly More Info

Facility Work Orders

Percent of Tenant Request Work Orders completed on schedule.

95

98

93

Updated Quarterly More Info

Preventative Maintenance Work Orders

Percent of Scheduled Preventative Maintenance Work Orders completed per schedule

80

98

97

Updated Quarterly More Info

Road Inspection Scores

Percent of County Maintained Roads with "good" or higher inspection score by the end of 2026.

85

66

61

Updated Annually More Info

Miles of County Roads repaved annually

Total number of miles of County Roads paved annually.

130

95.2

73

Updated Quarterly More Info

Watershed Models

Number of Watershed Basin Hydraulic Models completed through 2026.

100

16

8

Updated Annually More Info

Pavement Management System

Complete implementation of Pavement Management System by end of 2023.

100

62

41

Updated Annually More Info

HUD Grant projects

Meet the HUD grant program timeliness test Annually

100

100

100

Updated Annually More Info

Job Class Metrics for Gender

Percent of individual job classes that meet diversity within one hire targets for gender annually

70

79

70

Updated Quarterly More Info

Job Class Metrics for Race

Percent of individual job classes that meet diversity targets for race annually

70

88

71

Updated Quarterly More Info

Employee Participation Rate (Equity & Inclusion)

Percent of employees participating in required equity and inclusion training

80

85

88

Updated Quarterly More Info

Employee Complaints

Percent of cases received, investigated and resolved within 60 days of receipt

80

90

93

Updated Quarterly More Info

Comprehensive Annual Financial Report

Comprehensive annual financial Report completed on time with an unqualified audit opinion or clean audit

100

100

0

Updated Annually More Info

General Fund Reserves

Annually maintain general fund balance at 50% of annual expenditures

50

137

142

Updated Annually More Info

Emergency Reserves

By 2025 the Budget Stabilization, Catastrophic, and Uncertainty Reserve funds are increased to 16% of the general funds annual expenditures

16

22

22

Updated Annually More Info

Bond Rating

Maintain or improve current bond ratings of the County's debt structure

1

1

1

Updated Annually More Info

Financial Reports

By the end of 2022 a complete financial reporting web-site established for citizens

100

0

0

Updated Quarterly More Info