Jefferson County Alabama Jefferson County Commission
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Jefferson County Alabama

Performance Measures

Five Year Strategic Plan Performance Measures
Over the last decade, Jefferson County has become a strong, service-oriented local government focused on making the area a successful, thriving community. This five year strategic plan is our promise to citizens. It provides transparency and accountability. Click here to view the entire plan.

Our plan has four main goals. Each goal has key initiatives and specific measurable objectives that are outlined below. Each department has their own strategic plan that will help them work toward achieving these goals. The dashboard below is how you can see how we are doing. We hope this brings a new level of transparency to our citizens.

Customer Survey

Percent of Departments who implement Surveys by the end of 2021

100

6

0

Updated QuarterlyMore info

Number of Customers using online permitting

Percent permits that are processed online vs in person by the end of 2026

50

34

0

Updated QuarterlyMore info

Online real property protest registration

Percent of registrations performed online by end of 2026

75

0

50

Updated AnnuallyMore info

Online voter registration

Percent of voters who register online vs mail or in person by end of 2026

85

0

83

Updated AnnuallyMore info

Online Tag Renewals

Percent of tags renewed online vs in person by the end of 2026

40

35

31

Updated QuarterlyMore info

Service Request App

By the end of 2021, complete the implementation of an efficient citizen app for problem reporting

100

20

0

Updated QuarterlyMore info

Capital Project Status Reports

Percent of Capital Projects with status reports published quarterly

100

0

0

Updated QuarterlyMore info

Youth recidivism (reducing the number of youths reentering the center)

By the end of 2026 reduce number of youths reentering program to 50%

50

53

58

Updated QuarterlyMore info

Training

Percent of directors who receive training in Continuous Improvement Principles by the end of 2021

100

0

0

Updated QuarterlyMore info

Standardized processes

Percent of Departments who identify and complete standardization of all their processes by end of 2021

75

0

0

Updated QuarterlyMore info

Process Improvements

Percent of multi-departmental processes that are audited and improved by end of 2021

90

0

0

Updated QuarterlyMore info

Facility Work Orders

Percent of Tenant Request Work Orders completed on schedule.

95

95

89

Updated QuarterlyMore info

Preventative Maintenance Work Orders

Percent of Scheduled Preventative Maintenance Work Orders completed per schedule

80

97

90

Updated QuarterlyMore info

(Facilities) Programmed Capital Improvement Projects

Percent of Capital Improvement Projects that meet programmed schedule annually

90

100

100

Updated QuarterlyMore info

Road Inspection Scores

Percent of total miles of County Roads with "good" or higher inspection score by the end of 2026

85

0

57

Updated AnnuallyMore info

Miles of County Roads repaved annually

Total number of miles paved annually

130

17.4

103

Updated QuarterlyMore info

(Road and Bridge) Programmed Capital Improvement Projects

Percent of Capital Improvement Projects that meet programmed schedule annually

90

82

50

Updated QuarterlyMore info

Watershed Models

Number of Basin Hydraulic Models completed through 2026 vs number of Basin Hydraulic Models required for all basins

100

0

0

Updated AnnuallyMore info

Pavement Management System

Complete implementation of Pavement Management System by end of 2021.

100

10

0

Updated AnnuallyMore info

ADEM Permit Compliance Days

Percentage of compliance requirements meeting standard annually

100

100

99

Updated QuarterlyMore info

Total Number of Home Sewer Back ups

Percent reduction of home sewer back-ups by the end of 2026

50

98

36

Updated QuarterlyMore info

(Water Reclamation) Programmed Capital Improvement Projects

Percent of Capital Improvement Projects that meet programmed schedule annually

90

83

63

Updated QuarterlyMore info

Wet-weather Sewer Overflows

Percent reduction of wet-weather overflows by the end of 2026

67

97

-7

Updated QuarterlyMore info

Building Inspections

Percentage of inspections completed within one business day of the inspection request annually

90

98

94

Updated QuarterlyMore info

Application Reviews

Percentage of zoning, subdivision, and site plan applications, meeting standard targets for time to complete annually

90

43

0

Updated QuarterlyMore info

Demolition Program

Establish a demolition plan and program by end of 2021

100

100

0

Updated QuarterlyMore info

HUD Grant projects

Meet the HUD grant program timeliness test Annually

100

0

100

Updated AnnuallyMore info

Work Force Development

Percent of state negotiated performance goals met by employees of CAPTE program annually

80

0

80

Updated AnnuallyMore info

Job Class Metrics for Gender

Percent of individual job classes that meet diversity within one hire targets for gender annually

70

72

73

Updated QuarterlyMore info

Job Class Metrics for Race

Percent of individual job classes that meet diversity targets for race annually

70

82

82

Updated QuarterlyMore info

Employee Participation Rate

Percent of Employee participation in climate and culture survey during 2021

70

0

0

Updated AnnuallyMore info

Handbook

Percent of employees who receive and acknowledge employee handbook by the end of 2020

70

60

0

Updated AnnuallyMore info

Employee Portal -HR Processes

Percent of employees who receive overview of Employee portal which will house pertinent employee information and HR processes by the end of 2021

70

0

0

Updated QuarterlyMore info

Employee Participation Rate

Percent of employees participating in required equity and inclusion training

80

5

83

Updated QuarterlyMore info

Employee Complaints

Percent of cases received, investigated and resolved within 60 days of receipt

80

90

81

Updated QuarterlyMore info

Comprehensive Annual Financial Report

Comprehensive annual financial Report completed on time with an unqualified audit opinion or clean audit

100

0

0

Updated AnnuallyMore info

Cares Act Grant Expenditures

Percent of grant expenditures meeting eligibility requirements (expect Audit by end 2022)

100

0

0

Updated AnnuallyMore info

General Fund Reserves

Annually maintain general fund balance at 50% of annual expenditures

50

0

94.4

Updated AnnuallyMore info

Emergency Reserves

By 2025 the Budget Stabilization, Catastrophic, and Uncertainty Reserve funds are increased to 16% of the general funds annual expenditures

16

0

11

Updated AnnuallyMore info

Bond Rating

Maintain or improve current bond ratings of the County's debt structure

100

100

0

Updated AnnuallyMore info

Financial Reports

By the end of 2022 a complete financial reporting web-site established for citizens

100

0

0

Updated QuarterlyMore info

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